Send Notifications into Microsoft Teams from Cases

Act Faster. Resolve More.

14%

Decreased Response Time

Notifications in Teams ensure that high-priority cases are addressed promptly, with Teams users reporting a 14% decrease in response time.

More cases resolved correctly *

Speed, precision, and flexibility are easily available when the Support group can stay focused in Teams.

* Salesforce IDC Research

31%

Decreased Resolution Time +

Not only are Cases resolved correctly, they are resolved quicker when you can have the right people on the case!
(Pun intended)

+ 2017 Salesforce Research

High-Priority Cases are addressed promptly, resulting in a decrease in response time.

Reduce time spent checking emails, as critical updates are pushed directly within the workflow.

Collaborative cases are resolved quicker, as members can jump into action without the lag of traditional email.

When unique requests come in, it's easier to discuss and route the Case to the right team.

Stay informed with immediate alerts on Case status changes, ensuring no critical update is missed.

A quick comment in a thread has a lower barrier than responding to an email, making it more likely to help overall.